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1. Order
• Browse our website, feel free to choose the product that you interested in.
• Email us with your purchase order Form - Please contact us or the Wholesale Pricelist form.
• All order must be written.
2. Payment Method
• We accept payment by TT (Telegraphic Transfer) to our Bank Account, Western Union or
MoneyGram.
• We require 50% Deposit payment, from the total order amount at the time of order is placed,
 And the 50% balance payment when all the merchandise are ready to ship.
• Full payment required for all purchase order with total amount less than USD$ 2,000.
• Please email or fax us your bank transfer's receipt in order that we can monitor the status
of your transfer.
• We will start to proccess your order once we have received your payment at our bank account.
• Please make sure that we will receive your transfer payment in full amount. " important "
3. Minimum Order
• Minimum order will applicable and will be differ for every item.
• Accesories and Small Items: 30 pcs per design - assorted color possible.
• Handbags, Sandals, Sarongs: 12 pcs per design per color.
• Handicrafts: 10 pcs per design
• There is no minimum order for big items such us furnitures or big dimension of woodcarving.
4. FREE Samples Order
• Samples order are always free of charge - excluding shipping cost.
• If you have any courrier account for collect payment in destination, then we will send the
samples for free.
• We provide 5 up to 10 pieces of assorted items for free samples, depend on our stock availlibility.
5. Production Time
• Normally a standart 40ft container takes about 6 upto 8 weeks for production time.
• Production time depends on the quantity and the complexity of your order.
• We have some product ready stock - inventory, please contact us for confirmation.
• Most carvings are made for you when you order them, normal LCL order ussually take
about 2 weeks.
• We will keep on informing you with the progress of your order by email and photos.
• We will send you the copy of Bill of Lading - BL and other related documents by email.
6. Refund - Cancellation
• When the first deposite is made, no refund or cancellation is possible.
• We will inform to the customer regarding the balanace payment when all merchandise are
ready to ship. If there is no balance payment made after 14 days starting from our notification,
all order are consider to be lost, and there is no deposit refund. " important "
7. Delivery - Shipping
• Airfreight will take about 3 upto 7 working days to reach your address.
• We normally using Courrier service: FedEx, UPS, DHL, Postal Office, Air Cargo, etc.
• Sea Freight will take about 4 - 8 weeks depending to destinations.
8. Damaged merchandise
• Firstly, we will help you with the insurance coverage.
• If the damaged caused by Balibo, we will refund the amount of damaged as a new credit
for your next order.
• We will always do our best to all of our valued customer as we are expecting a long term
business relationship to all of our valued customer.
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Last Updated ( Sunday, 23 September 2007 )
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How To Order